There is a renewed focus on manners and etiquette. Or, so it appears. The marketplace is filled with branded advice: “Manners” by Kate Spade, “Table Manners for Teenagers” by Tiffany’s, “Essential Manners for Couples” by Peter Post, great-grandson of Emily Post! A recent Google search for “etiquette consultant” also yielded a whopping 807,000 results. Not to mention the hundreds of magazines telling us how to dress, where to vacation, what to eat, how to decorate our homes – all to prevent the many socially inexcusable faux-pas we so easily commit. Terrific, the world is about to be a better place!
Technology has simplified communications for most businesses, but the increased use of conference calls, video conferencing, and instant messaging has created a new list of off-putting behaviors that could land your business in an awkward situation. Here is a list of some pet peeves and how to avoid them.
In the recent film Up in the Air, George Clooney plays a human resources consultant who prides himself on his ability to humanely deliver the difficult news that an employee has been let go. He sees his job simply: do his very best to turn a negative situation into something, anything more positive. The film reinforces a lesson that many of us have learned in 2009 about the connection between human resources and brand management. The manner in which companies part ways with their employees has a potent and lasting effect on the former employee, employees who remain, and the brand.