Dell Offers Call Center Service Based In North America -- For A Price

If you prefer a customer service agent who speaks "American," then computer maker Dell has a deal for you. Catering to consumers put off by the accents of Bangalore, Manila and other call-center hubs around the globe, Dell will guarantee — for a price — that the person who picks up the phone on a support call will be, as company ads mention in bold text, "based in North America."