Unbound Edition. Meaningful conversations about brand, from Davis Brand Capital.



Real-time Brand Management ‘” Lessons from Virgin America’s Hellish Flight

On March 13, a Virgin America flight from Los Angeles to New York was diverted from John F. Kennedy International Airport to Stewart airport in Newburgh, N.Y., due to severe weather, and the passengers and crew waited in the plane on the tarmac for over four hours. The crew was anxious, babies were crying, mothers were anxious, and the passengers were unruly — to the point that one woman was taken off the plane by police. The entire ordeal was documented by David Martin, the CEO of Kontain.com, on his company’s iPhone social-media application.

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