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It’s been but a few days since the Virginia Tech
“massacre” and already the media has covered nearly every angle of the
story. I need not go into further detail
on all of the media coverage, as we’ve all been inundated with the words,
photographs, cell phone videos, e-mails and instant messages that captured the
sadness that occurred on April 16.
The one angle that
interests me the most, however, is the way that technology has impacted the way
we learn about, respond to and deal with a crisis.
Even as Cho Seung-Hui was still making his way through
the classrooms of Norris Hall, students hunkered down in other rooms and
buildings were communicating with the outside world via the Internet. One teacher even used his Webcam to stream
video to his students, who remained locked in a basement-level lab.
Minutes after the shootings happened, cell phones would
not work due to the number of people trying to make calls. So students began IM’ing friends, letting
them know that they were okay. They sent
text messages and e-mails to their loved ones that said they were safe.
In the hours after the ordeal was over, Virginia Tech
students turned to Facebook to create tributes and memorials. They wrote messages on the victims’ walls,
using the site as a means of communication with their lost friends and
classmates. They posted photos and let
out their thoughts and feelings. They
united to support each other through this tragedy. And then, college students across the world joined
them.
As marketers, we talk about the power of social
networks. This week, Facebook became
more than an online social networking site – it became a real community. As of this morning, the Facebook group “A
tribute to those who passed at the Virginia Tech shooting” boasted 287,800 members, nearly double
that from a couple of days before. And
that is just one group. There are
hundreds of them, with hundreds and thousands of members, formed in remembrance
of the victims, offering prayers, support and moments of silence.
As a fairly recent college
graduate, I know just how real this
social network is. For some students,
it’s their lifeline. It’s the way they
communicate with friends and make plans for the weekend. So when the tragedy occurred at Virginia
Tech, it only seemed natural to grieve together, express their feelings and
begin the healing process through the one network that bonds them all.
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