How NOT to Market to Millennials PDF E-mail
Bryan K. Oekel   
Monday, 13 August 2007

 

AT&T, what were you thinking? First you divested an arguably more relevant, fresher, younger and hipper brand for “the new AT&T.” Now, by censoring Pearl Jam’s relatively benign comments criticizing George Bush during your broadcast of Lollapalooza, you’ve given an entire generation of consumers a reason to hate you for being an “evil corporation.” Not to mention you’ve created a rallying cry for net neutrality activists the world over.

 

 

 

Given the fact that you were the sponsor of the content, I would argue that technically AT&T had the right to hit the mute button on Eddie Vedder’s comments. This is not a First Amendment issue as some have said. Vedder enjoys freedom of speech, but AT&T doesn’t have to sponsor that speech. And given the fact that AT&T was serving as the content provider and not necessarily the service provider, the incident isn’t even the best example of the potential dangers of concentrated control of the broadband pipeline.

 

However, it’s infuriating nonetheless – and a perfect example of corporate stupidity. Sure, there are likely a lot of Republican AT&T board members, managers and investors that would frown upon negative comments about our fearless leader. But would they have seen it in the first place? Perhaps I’m stereotyping, but I would venture to guess most of them aren’t Pearl Jam fans. So rather than letting Vedder’s comments anger a few people, they censored them and angered music fans everywhere.

 

Pearl Jam’s response has been widely covered in the press. And despite AT&T’s initial comments that it isn’t corporate policy to engage in censorship of political speech, this isn’t the first time it’s happened. During an AT&T-sponsored webcast of the Bonnaroo Festival in Tennessee last June, the company edited out negative comments from the John Butler Trio criticizing the government’s response to Katrina, as well as the Flaming Lips’ comments about the Bush administration and the war in Iraq. Was it the web vendor’s fault then, too?

 

AT&T, learn to pick your battles. Vedder’s comments, including “George Bush, leave this world alone” and “find yourself another home,” while arguably rather weak onstage improv, weren’t worth editing. You’re in the telecom business, not the oppression of political thought and artistic expression business. Vedder’s comments were neither distasteful nor obscene. Perhaps if Vedder said “George Bush is a bats*#t crazy @$$hole” it would be a different story. You weren’t protecting your audience from anything – except the desire to support your brand in the future.

 

Stick with doing what you do best – providing weak signals and constantly interrupted cell phone service. Or consider changing your acronym. AT&T…American Telecom & Totalitarianism.



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Comments (4)Add Comment
grow up, AT&T
written by tad, August 13, 2007 05:01 PM
I don't get the controversy. The comments were entirely benign. It's practically impossible to go a concert these days and not have a little political commentary made by the artists at some point. And sponsors should appreciate freedom of speech, unless is it patently offensive, which this isn't. Did Pearl Jam do "Jeremy?" If so, did they censor that because of gun control issues?
Honestly
written by eddie, August 13, 2007 08:31 PM
If PJ had said “George Bush is a bats*#t crazy @$$hole,? they'd have been right too.
Cingularly annoying...
written by E.R., August 13, 2007 10:08 PM
Your world, delivered.

To us.

Then back to you. Most of it, anyway.

E.
Bad
written by bkostl, August 14, 2007 08:31 AM
Wow. After rereading my post, the only thing more shocking than AT&T's behavior is the lack of agreement in my sentence structure. Yikes.

Anyway, when I mention AT&T had the RIGHT to do what they did, I should have been clearer. Acting within your legal rights and being a responsible purveyor of information can be two very different things. As a sponsor and content provider, AT&T takes on a certain level of responsibility - and they clearly dropped the ball.

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