Second Life Hype, Part II PDF E-mail
Michele L. Parrish   
Thursday, 26 July 2007

 

The August issue of Wired features an interesting look at the millions of dollars major corporations are pouring into Second Life – and how they are being wasted.

 

Although the article goes on to discuss the real number of SL visitors each week (about 100,000 Americans), the fact that the technology is outdated at best and the general emptiness of the virtual world, those statistics didn’t surprise me. I’ve been to SL. I couldn’t even figure out how to talk to someone, much less visit Coca-Cola’s Virtual Thirst Pavilion. (It’s a virtual world…why would I be thirsty?)

No, what surprised me was how companies like Coke, the NBA and Sears are going into it so blindly. “I think we’ve had 1,200 visitors [to NBA’s island],” said NBA Commissioner Daniel Stern. “People tell us that’s very, very good. But I can’t say we have very precise expectations. We just want to be there.”

Their “I did it first” mentality reminds me of a fourth-grade math quiz where I was so proud that I finished first. That is, until I got the quiz back with a big red “D” on it. (It was the only “D” I ever received, thank you very much). In my rush to finish the quiz first, I had forgotten a step for each problem and gotten nearly every one of them wrong. I didn’t think things through or figure out how to solve the problem. I just jumped straight from the problem to the answer, which seems to be the case for many companies in Second Life. Instead of thinking strategically about how to successfully market their company in the online world, they automatically jump to the assumed conclusion.

“‘There are two types of people out there: a small group that’s experimenting thoughtfully, and a large group that’s trying the next thing to come through the door,’ said Joseph Plummer, of the Advertising Research Foundation. Second Life appeals to the latter – the ones who are afraid of missing out, who don’t consider half a million dollars to be a lot of money, and who haven’t figured out (or don’t want to admit) that Second Life is less than the bold new frontier it appears to be.”

The article goes on to discuss the difference between the real and online worlds. Just because you have a bricks and mortar store in real life doesn’t mean SL needs your virtual store. What are people going to do there? Can they interact? Is there anything to keep them around for more than five minutes? Can they create their own experience there? No wonder Coke’s Virtual Thirst Pavilion had just 27 visitors on a random day in June.

Marketers, face it. Unless you creatively think it though and come up with a way to truly engage the avatars of SL (and the real people in front of their computer screens), save your dollars for the real world. I’m not saying SL is a wasted effort, but I think it is just the first big program in a virtual industry that will grow exponentially over the next few years. Don’t just jump on the wagon, calculate your moves and come up with some creative, unique ideas.

Speaking of fourth grade, if your friends all jumped off a bridge, would you do it too?

 



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Comments (3)Add Comment
Second Life is the second time around...
written by E.R., July 26, 2007 06:54 PM
I recall an evening in 1997, when I was at a friend's apartment, staring at a 3D chat program. A few vector-based avatars wandered over, and with unblinking eyes, bumped into one another and made the sort of small talk that you might during an elevator ride.

Yes, it was VRML! And we were experiencing the thrill of 3D chats. There's a little history of CyberTown and whatnot here: http://en.wikipedia.org/wiki/VRML

Who knows. Right now, it seems like a "why bother?" space, but perhaps in time it will become more interesting. As functionality grows, maybe? But I don't think the trend is pointing towards people gathering socially online; I think it's translating the online connections into offline life.

E.

nice read
written by boyd, July 26, 2007 09:35 PM
Michele, enjoyed your perspective. I think you bring up some very good points. It's vital a company approaches SL thoughtfully and carefully. It's not something to just jump into.

However, I don't totally agree with Joseph Plummer. I think he might be right in some of the cases, but I believe this has a lot more to do with Everett Rogers diffusion of innovation.

Rogers breaks people out into these categories:

* innovators - venturesome, educated, multiple info sources, greater propensity to take risk (2.5%)
* early adopters - social leaders, popular, educated (13.5%)
* early majority - deliberate, many informal social contacts (34%)
* late majority - skeptical, traditional, lower socio-economic status (34%)
* laggards - neighbors and friends are main info sources, fear of debt (16%)

More here: http://www.ciadvertising.org/studies/student/98_fall/theory/hornor/paper1.html

The Wired piece was an interesting read, but I sort of saw it coming. As much good press as SL has been getting, it's not surprising that someone finally decided to rip them a little.
either or?
written by Patrick, July 27, 2007 08:40 AM
I wonder if we aren't talking about a "new" media-reality in some ways. It's not that SL will replace RL, or that the ONLY market is SL. Rather, maybe we SOMETIMES want to be in a complete, contextual, interactive, social media...something we can't/don't get elsewhere from broadcast, print, radio, or traditional Web. So, this is an additional place, and marketers should be there. Is it early? Yes. But so were those first TV shows and the soap company sponsored "operas" that captured housewives at the time.

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