Brands are all about habits. But as this article in Time reminds us, sometimes the best thing a brand can look to do is to change a habit – even if they helped create the habit in the first place. Of course, brands tell themselves they do this all the time – but for many brands, the focus of their problem solving is on increasing consumption.
Their answer to a pattern they feel they know and understand is more of that pattern.
But the insight here is that changing a habit for the better doesn’t necessarily mean just offering the consumer more of what they have, or more of what the brand perceives consumers want.
In the context of the fast food industry for example, generosity is not a competitive advantage. When everyone’s offering bigger portions, the portions aren’t more generous. They quickly become the new normal. The pattern itself hasn’t changed, it’s just got bigger.
One of the reasons why brands are so reluctant to change patterns is that they take so many of their cues from what they perceive to be consumer behaviors. What they don’t always stop to do is check whether those “normal” behaviors are how people want to behave, or whether in fact they are simply how people do behave because a sector is driving the behavior that way.
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