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At Issue } essential reading

Toyota Sends In Jim Lentz For Cross-Media Damage Control

Rich Thomaselli
Monday, February 1, 2010

The mea culpa and brand-saving by Toyota Motor Corp. began today, as the embattled carmaker launched a public relations defensive on all fronts -- print, TV and social-media networks -- in a bid to salvage its image in the wake of the 2.3 million vehicle recall.

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